Refund policy
At Seev Cosmeceutical, we take pride in the quality, safety, and effectiveness of our professional skincare products. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To qualify for a return, the item must:
- Be unopened, unused, and in its original sealed packaging
- Have an intact hygiene or security seal
For hygiene and safety reasons, we cannot accept returns on products that have been opened, tested, used, or tampered with.
2. Final Sale Items
All products purchased during sales, promotional campaigns, or with discounted pricing are considered final sale and are not eligible for return, exchange, or refund.
3. Return Shipping Costs
Customers are responsible for all return shipping costs, including international returns.
Please note:
- Original shipping fees are non-refundable
- We strongly recommend using a tracked and insured shipping service
- Seev Cosmeceutical is not responsible for returns lost, delayed, or damaged during transit
4. How to Request a Return
To initiate a return, please contact our customer support team at:
Include your:
- Order number
- Full name
- Reason for the return request
Once your return is approved, products must be shipped to:
Seev Cosmeceutical
Via Danimarca 137B
00071 Pomezia (RM)
Italy
5. Refund Process
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your financial institution or card provider.
6. Order Cancellation
Orders may only be canceled before they have been processed or shipped.
If your order has already been dispatched, you will need to follow the return procedure after receiving the package.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at info@seevcosmeceutical.ca with photos of the item and packaging so we can assist you promptly.
8. Compliance with Canadian Consumer Standards
This policy complies with applicable consumer protection standards for international ecommerce purchases in Canada. Your statutory rights under applicable consumer laws remain unaffected.